Terms of Service

By creating an account or using a Service you agree to these Terms and to our Privacy Policy. If you use a Service on behalf of an organisation, you represent that you are authorised to bind it, and “you” includes that organisation. Where a signed agreement (for example an EMRpal subscription agreement or Business Associate Agreement) conflicts with these Terms, the signed agreement controls.

1. Accounts

• You must provide accurate information and keep your credentials confidential. You are responsible for activity under your account.
• Organisation administrators may create, suspend and remove user accounts within their organisation and are responsible for those users.
• You must be at least 18 and, where a Service is intended for licensed professionals, hold the relevant licence or work under appropriate supervision.

2. Subscriptions, fees and billing

• Paid Services are billed in advance on a recurring basis (monthly unless stated otherwise) through Stripe. Charges appear as Osman Consulting Services, LLC or OCS.LLC.
• Seat-based products (EMRpal): fees are per clinical user seat per month at the plan selected. Capped plans include a monthly visit allowance; visits beyond the allowance are billed at the published per-visit overage rate on the next invoice. Plan changes take effect immediately and are prorated.
• Trials: a free trial converts to a paid subscription at its end unless cancelled. If no payment method is on file, access is paused until one is added.
• Failed payments: we will retry and notify you. Access may be paused after a grace period and restored when payment succeeds. Data is not deleted because of a payment failure.
• Cancellation: you may cancel at any time from the billing portal; the subscription stays active until the end of the current paid period. Fees already paid are non-refundable except where required by law or stated in a signed agreement.
• Price changes: we may change prices with at least 30 days’ notice; changes apply from your next billing period after the notice.
• Prices exclude taxes; you are responsible for any applicable sales or use tax.

3. Acceptable use

You agree not to: use a Service for anything unlawful; upload malicious code; attempt to access other customers’ data; reverse-engineer, resell or sublicense the Service; use automated means to scrape or overload it; or submit content you do not have the right to submit. We may suspend accounts that violate these Terms or threaten the security of the Service, with notice where practical.

4. Your content and data

• You own the content and data you enter. You grant us a licence to host, process, back up and display it solely to provide and improve the Service and as described in the Privacy Policy.
• You are responsible for the accuracy and legality of your content, including obtaining any consents required from patients, students or employees.
• On termination you may export your data for 30 days; afterwards we may delete it, subject to legal retention requirements and any signed agreement.

5. Clinical and professional responsibility

6. Healthcare-specific terms (EMRpal and any Service processing PHI)

• Use of EMRpal to store PHI requires a Business Associate Agreement between your organisation and OCS. The BAA governs our handling of PHI.
• You are responsible for configuring user roles, signing and locking records, and retaining records for the period required by law.
• You will not use the Service in a way that causes either party to violate HIPAA or other health-privacy law.

7. Continuing education (CEULogic)

Course completion certificates are issued based on the course requirements stated at enrolment. Acceptance of credit is determined by your licensing board; we describe accreditations accurately but cannot guarantee a board’s acceptance. Course access periods and refund terms are stated on each course page.

8. Intellectual property

The Services, including software, designs, templates and course materials, are owned by OCS or its licensors and protected by copyright and other laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services for your internal professional purposes during your subscription.

9. Availability and support

We aim for high availability and maintain backups, but the Services are provided “as is” and may be interrupted for maintenance, updates or events outside our control. Support is available as described on our Support page.

10. Disclaimers and limitation of liability

To the fullest extent permitted by law, the Services are provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. OCS will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. OCS’s total liability arising out of the Services in any 12-month period is limited to the fees you paid for the affected Service in that period. Nothing in these Terms limits liability that cannot be limited by law or obligations under a signed BAA.

11. Indemnity

You will defend and indemnify OCS against claims arising from your content, your use of the Services in violation of these Terms or law, or your professional services to patients, students or clients.

12. Termination

You may stop using a Service at any time. We may suspend or terminate access for material breach, non-payment after the grace period, or legal necessity. Sections that by their nature should survive (payment obligations, data terms, IP, disclaimers, limitation of liability, indemnity, governing law) survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Cook County, Illinois, and you consent to their jurisdiction. Before filing a claim, each party agrees to try in good faith to resolve the dispute by contacting the other.

14. Changes to these Terms

We may update these Terms. Material changes will be announced in the Service or by email at least 14 days before they take effect; continued use after that date is acceptance.

15. Contact

Osman Consulting Services, LLC · Orland Park, IL 60467 · info@ceulogic.com · (708) 449-4066